About

Abdul Rahaman Shariff is a seasoned Client Services Manager with over 15 years of experience in delivering large-scale multi-region support and implementation projects for Networking, Telecom, and Healthcare IT software products, both on-premises and cloud-based solutions. As a Manager II, Client Services at NextGen Healthcare, Abdul is responsible for driving productivity, customer satisfaction, MTTR, and KCS framework of problem-solving. Abdul is an expert at bringing overwhelming enthusiasm and awareness to process best practices, industry regulations, and organization-wide compliance to these processes and regulations. He is adept at removing impediments, keeping teams focused, and delivering results in rapidly evolving and dynamic environments. Abdul has a strong educational background, having completed his Master of Science (M.S.) in Telecommunications and Software Engineering from Birla Institute of Technology and Science, Pilani in 2016. He also holds a Bachelor of Engineering in Electronics and Communication from Vishveshwaraiah Technological University and Adichunchunagiri Institute of Technology. Abdul has worked with several renowned companies in the past, including Plivo, where he served as a Product Support Manager, and Avaya, where he worked as a Principal Engineer and provided Tier 3 Backbone Support. With 12.02 years of relevant experience, Abdul has honed his skills in managing client relationships, delivering complex projects, and ensuring customer satisfaction. He is a proactive problem-solver who is always looking for ways to improve processes and exceed expectations.